Operational Performance Scale 运营绩效量表

简介

运营绩效是指公司在质量、柔性、准时交货等方面为顾客提供服务的能力；企业运营绩效的评价与分析在整个企业经营中具有极其重要的作用。然而， 由于供应链管理与现行企业经营管理模式有一定的区别， 因此在对企业运营绩效的分析与评价上也与传统评价方式存在一定的差别。

信度与效度

参与研究的单位是来自5个国家（加拿大，芬兰，瑞士，英国，和美国）的MTO生产过程的40个工厂 。向98个生产线发送了电子问卷。整个问卷的内部一致性系数为0.94.分量表最低的值也有0.79，有较好的信度。

量表

一、Name the three most important competitors for the products of your production process

二、请您根据自己的实际感受和体会，比较上述三个有力竞争者，用下面9项描述对您生产线的绩效进行评价和判断，并在最符合的数字上划○。

评价和判断的标准如下：1 差很多   2 差一点   3 差不多  4  好一点  5  好很多

1．The ability to confirm deliveries for the first requested dates
2．The ability to deliver on the confirmed delivery date 
3．The average lead time from order acquisition to delivery 

三、请您根据自己的实际感受和体会，用下面9项描述对您生产线的绩效进行评价和判断，并在最符合的数字上划○。

评价和判断的标准如下：1 非常差   2 有点差   3 差不多  4  很好  5  非常好
4．We consider capacity constraints in our production planning 
5．We have a specific routine for our capacity planning efforts 

四、思考：What is the main capacity planning method in your  production process? (“The main method” determines the output to which your production process commits itself.) 并选出最接近的选项。
1.Non-systematic methods: the feasibility of production plans is evaluated on the bases of production planners’ personal experience or spreadsheet calculations?
2.Rough-cut capacity planning: the feasibility of production plans is evaluated by calculating the required capacity utilization at the level of the entire production process?
3.Capacity requirements planning: the feasibility of production plans is evaluated by calculating the required capacity utilization at the level of individual resources or work centers?
4.Capacity leveling: the feasibility of production plans is ensured with a software tool that is used to rearrange the schedules so that critical capacity constraints are not breached?
5.Optimization: the feasibility of production plans is ensured with a software tool that is used to optimize the utilization of resources

计分方法

运营绩效量表共5道题，
可分别计算总分或平均分。

量表出处

Tenhiala, A. (2011). Contingency theory of capacity planning: The link between process types and planning methods. Journal of Operations Management, 29,65–77.

参考文献

Yang,K.-K.,Webster,S.,Ruben,R.A.,2002.An evaluation of flexible workday policiesin job shops. Decision Sciences 33 (2), 223–249.

友情提醒

为方便学术研究，根据公开发表的学术成果整理而成，供学者在学术研究中使用， 商业使用请与原作者联系。为了尊重作者的劳动成果， 请根据量表出处规范引用，谢谢！