Stakeholder Integration Scale 利益相关者的整合量表

简介

利益相关者的整合量表包括三部分，对利益相关者的了解、利益相关者互动以及适应性行为。

对利益相关者的了解包括识别和了解他们的需求，以及这些需求和公司之间的关系，还包括这些需求和特征的重要性，这种重要性程度能够将有助于在将它们整合到公司管理中时优先考虑它们。

利益相关者互动是指利益相关者和公司之间的相互作用，是一种相互的或互惠的关系，这种关系能够影响利益相关者。

适应性行为是为了满足利益相关者的需求，公司采取的一系列行为改变。

信度与效度

Plaza-Ubeda, J. A., de Burgos-Jimenez, J., &Carmona-Moreno, E. (2010)选取了两个样本，A样本包括903个西班牙生产部门，每个部门包括20名工人，B样本包括在西班牙每年都有账户记录、员工数目超过20的化工行业的所有公司（共980家），对利益相关者的了解、利益相关者互动以及适应性行为三部分量表的内部一致性系数分别为0.9136， 0.9130， 0.8813，整个量表的方差解释率为72.56%。

利益相关者的整合量表的二阶验证性因素分析的结果：χ2、χ2corrected、RMSEA、GFI、NFI、CFI、IFI、RFI、PGFI值分别为165.47、1.63、0.06、0.879、0.905、0.958、0.959、0.887、0.653，模型的各项拟合指数均达到或接近先定的标准。

量表

请您根据自己的实际感受和体会，用下面16项描述对您的感受进行评价和判断，并在最符合的数字上划○。

评价和判断的标准如下： 1 非常不同意 2 不同意 3 有点不同意 4 不太确定 5 有点同意 6 同意 7 非常同意

1.The company keeps documented information on the previous relationships with stakeholders (important meetings, conflicts, agreements, judicial or extrajudicial demands, etc.)
2.Knowledge of all stakeholders and their demands is very important for the managers (performance, relationships among them, positions of power, importance and satisfaction… )
3.The company obtains feedback on its repercussions on stakeholders
4.The company dedicates little time and few resources to knowing the characteristics of its stakeholders (relationships between different stakeholders, potential threats, cooperation, etc.) (R)
5.There is a lack of information and documentation onstakeholders’ demands (R)
6.The company frequently has meetings with the stakeholders
7.The company consults the Stakeholders and asks them for information before taking decisions
8.The company’s formal or informal cooperation with the stakeholders is intense (commitments,collaboration agreements…)
9.Stakeholders participate in the company’s decision - taking process
10.The company strives to develop new contacts with all the stakeholders
11.The company dedicates time and resources to assessing and prioritizing the demands of the different stakeholders
12.The company makes a special effort to prepare the information for the different stakeholders
13.There is frequent managerial debate about the demands of the stakeholders
14.The company is willing to change its objectives in line with stakeholders’ demands
15.The company dedicates little time and few resources to adapting to stakeholders’ demands (R)
16.The company’s policies and priorities are adapted to stakeholders’ demands
注释：R代表该题需要反向计分。

计分方法

利益相关者的整合量表包括三个分量表，

对利益相关者的了解分量表共5道题，具体包括第1-5题；

利益相关者互动分量表共6道题，具体包括第6-11题；

适应性行为分量表共5道题，具体包括第12-16题。

可分别计算总分或平均分。

量表出处

Plaza-Ubeda, J. A., de Burgos-Jimenez, J., &Carmona-Moreno, E. (2010). Measuring stakeholder integration:Knowledge, interaction and adaptational behavior dimensions.Journal of Business Ethics, 93, 419–442.

参考文献

Polonsky, M. J.(1995). A Stakeholders Theory Approach to Designing Environmental Marketing Strategy. Journal of Business and Industrial Marketing 10(3), 29–46.

Maignan, I. and O. Ferrell.(2004). Corporate Social Responsibility and Marketing: An Integrative Framework. Academy of Marketing Science 32(1), 3–19.

友情提醒

为方便学术研究，根据公开发表的学术成果整理而成，供学者在学术研究中使用， 商业使用请与原作者联系。为了尊重作者的劳动成果， 请根据量表出处规范引用，谢谢！