Self-Assessment of Servant Leadership Scale 服务型领导自我评价量表 (Page et al.,2000)

简介

服务型领导（公仆型领导）强调增加对他人的服务，全面的工作方法，增强社区意识，以及在决策中分享权力，服务型领导必须是以价值和性格为驱动、以绩效和过程为导向的人。服务型领导者可以被定义为这样的领导者，其领导的主要目的是通过投资于他们的发展和福利来为他人服务，以实现共同利益的任务和目标（Page和Wong，2000）。Page & Wong（2000）通过文献研究和自身的领导实践，认为服务型领导具有4个维度。特质维度，包含正直、谦卑、服务意识；人际维度，包含关怀他人、授权、发展他人；任务维度，包含建立愿景、目标设定、提供领导；过程维度，包含角色模范、团队建设、共享决策。

信度与效度

Page & Wong（2000）调查了基督教教育机构中6名男性领导人和18名参加了领导课程的学生（10名男性和8名女性）。结果表明正直、谦卑、服务意识、关怀他人、授权、发展、建立愿景、目标设定、提供领导、角色模范、团队建设和共享决策的内部一致性系数分别为0.796、0.656、0.761、0.714、0.765、0.916、0.569、0.768、0.837、0.763、0.815、0.802，量表的总体信度为0.937。

量表

请您根据自己的实际感受和体会，对下面99项描述进行评价和判断，并在最符合的数字上划○。评价和判断的标准如下： 1强烈反对 2比较反对 3有点反对 4无所谓 5有点赞同 6比较赞同 7完全赞同

1、I am genuine and candid with people.
2、I am willing to be vulnerable in order to be transparent and authentic.
3、I practice what I preach.
4、I am more concerned about doing what is right than looking good.
5、I do not use manipulation or deception to achieve my goals.
6、I believe that honesty is more important than group profits and personal gains.
7、I promote tolerance, kindness, and honesty in the work place.
8、I want to build trust through honesty and empathy.
9、I would not compromise ethical principles in order to achieve success.
10、I am always prepared to step aside for someone more qualified to do the job.
11、Often, I work behind the scene and let others take the credit.
12、I readily confess my limitations and weaknesses.
13、When people criticize me, I do not take it personally and try to learn something from it.
14、I do not seek recognition or rewards in serving others.
15、I choose the path of humility at the risk of inviting disrespect.
16、I learn from subordinates whom I serve.
17、I readily admit when I am wrong.
18、I find it easier to celebrate a colleague's accomplishments than my own.
19、I regularly acknowledge my dependency on others.
20、I find enjoyment in serving others in whatever role or capacity.
21、I am willing to maintain a servant's heart, even though some people may take advantage of my leadership style.
22、I am willing to make personal sacrifices in serving others.
23、In serving others, I am willing to endure opposition and unfair criticisms.
24、I have a heart to serve others.
25、I believe that leadership is more of a responsibility than a position.
26、I seek to serve rather than be served.
27、I work for the best interests of others rather than self.
28、My ambition focuses on finding better ways of serving others and making them successful.
29、I inspire others to be servant-leaders.
30、I serve others without regard to their gender, race, ethnicity, religion or position.
31、I genuinely care for the welfare of people working with me.
32、I seek first to understand than to be understood.
33、I try to help others without pampering or spoiling them.
34、Many people come to me with their problems, because I listen to them with empathy.
35、I make myself available to all my workers/colleagues.
36、I believe that caring about people brings out the best in them.
37、I extend grace and forgiveness to others even when they do not reciprocate.
38、I listen actively and receptively to what others have to say.
39、I am willing to risk mistakes by empowering others to "carry the ball."
40、I consistently encourage others to take initiative.
41、I grant all my workers a fair amount of responsibility and latitude in carrying out their tasks.
42、I continuously appreciate, recognize and encourage the work of others.
43、My department manager makes me feel like I work with him her, not for him her.
44、I am always looking for hidden talents in my workers.
45、I have great satisfaction in bringing out the best in others.
46、When others make a mistake, I am very forgiving, and I help them learn from their mistakes.
47、I invest considerable time and energy equipping others.
48、I invest considerable time and energy in helping others overcome their weaknesses and develop their potential.
49、My leadership contributes to my employees/colleague's personal growth.
50、I am committed to developing potential leaders who will surpass me in the organization.
51、My leadership is based on a strong sense of mission.
52、I have a sense of a higher calling.
53、My leadership is driven by values that transcend self-interests and material success.
54、I firmly believe that every organization needs a higher purpose.
55、I am able to articulate a clear sense of purpose and direction for my organization's future.
56、I know what I want my organization to become or do for society.
57、I am able to inspire others with my enthusiasm and confidence for what can be accomplished.
58、My task is always directed towards the accomplishment of a vision and mission.
59、I am very focused and disciplined at work.
60、I am able to motivate others to achieve beyond their own expectations in getting a job done.
61、I set clear and realistic goals.
62、I am more concerned about getting the job done than protecting my “territory.”
63、I demand a high level of productivity from myself as well as from others.
64、I am more interested in results than activities or programs.
65、An important part of my job is to inspire others to strive for excellence .
66、I usually come up with solutions accepted by others as helpful and effective.
67、Having widely consulted others and carefully considering all the options, I do not hesitate in making difficult decisions.
68、I try to match people with their jobs in order to optimize productivity.
69、I know how to communicate my ideas to others effectively.
70、I have a good understanding of what is happening inside the organization.
71、I willingly share my power with others, but I do not abdicate my authority and responsibility.
72、I have the ability to move the group forward and get things done.
73、I know how to work with and around difficult people to achieve results.
74、I take proactive actions rather than waiting for events to happen to me.
75、I lead by example .
76、I often demonstrate for others how to make decisions and solve problems.
77、I show my group how to facilitate the process of group success.
78、I model for others how everyone can improve the process of production.
79、I never ask anyone to do what I am unwilling to do myself.
80、I make it a priority to develop relations with those who model servant leadership.
81、I am willing to sacrifice personal benefits to promote group harmony and team success.
82、I evaluate and deploy team members based solely on their performance and capacity for serving others.
83、I encourage cooperation rather than competition through the group.
84、I do not play favorites, and try to treat everyone with dignity and respect.
85、I regularly celebrate special occasions and events to foster a group spirit.
86、I usually find creative and constructive ways to resolve conflicts.
87、I value everyone on my team.
88、I am able to transform an ordinary team into a winning team.
89、I actively seek ways to utilize people's differences as a contribution to the group.
90、I develop my team by praising their accomplishments and working around their deficiencies.
91、To enliven team spirit, I communicate enthusiasm and confidence.
92、I am willing to share my power and authority with others.
93、I welcome ideas and input from others, including critics and detractors.
94、In exercising leadership, I depend on personal influence and persuasion rather than power.
95、I try to remove all organizational barriers so that others can freely, participate in decision making.
96、My department manager emphasizes the importance of giving back to the community.
97、I am willing to have my ideas challenged.
98、I place the greatest amount of decision-making in the hands of those most affected by the decision.
99、I am willing to share information with those at all levels in the organization.

计分方法

服务型领导自我评价量表包括正直、谦卑、服务意识、关怀他人、授权、发展、建立愿景、目标设定、提供领导、角色模范、团队建设和共享决策等12个分量表，共99道题，可以分别计算各自量表所包括题目的总分或平均分，每个分量表包括的题目如下：

1．正直：共9道题，具体包括第1-9题。
2. 谦卑：共10道题，具体包括第10-19题。
3. 服务意识：共11道题，具体包括第20-30题。
4．关怀他人：共8道题，具体包括第31-38题。
5. 授权：共5道题，具体包括39-43题。
6．发展：共7道题，具体包括44-50题。
7．建立愿景：共8道题，具体包括51-58题。
8. 目标设定：共6道题，具体包括第59-64题。
9. 提供领导：共10道题，具体包括第65-74题。
10．角色模范：共6道题，具体包括第75-80题。
11. 团队建设：共11道题，具体包括81-91题。
12．共享决策：共8道题，具体包括92-99题。

量表出处

Page, D., & Wong, T. P. (2000). A conceptual framework for measuring servant leadership. The human factor in shaping the course of history and development, 69-110。

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