High-Performance Work Systems Scale高绩效工作系统量表（Zacharatos,A.,2001）

简介

高绩效工作系统是指对实现企业优秀绩效与持续竞争优势有积极影响的、由一系列不同但又彼此相关的人力资源管理实践构成的人力资源管理系统，包括招聘甄选、广泛培训、充满活力的内部劳动力市场管理活动、 纪律管理和内部的竞争流动、激励性薪酬政策、绩效管理等。

信度与效度

高绩效工作系统量表共包括十个分量表:职业安全(α=0.65）,招募甄选(α=0.57)，员工培训(α=0.72）,授权团队(α=0.81)，地位差别缩减（α=0.59）,信息共享(α=0.78），薪酬决定（α=0.52）,变革型领导(α= 83)，工作质量(α=0.77),衡量(α=0.66)。

量表

请您根据自己的实际感受和体会，用下面63项描述对您所在组织的各项人力资源实践进行评价和判断，其中需要填写数字或百分比的题目请如实直接填写，其余各题目在最符合的数字上划○。评价和判断的标准如下： 1 非常不同意 2 不同意 3 不好确定 4 同意 5 非常同意

1.Providing employment security to our employees is a priority in this organization.
2.If an employee were to lose his/her job, this organization would try very hard to find him/her another position elsewhere in the organization.
3.What percentage of non-entry level jobs have been filled with internal candidates in recent (i.e.,over the last three) years?
4.What percentage of the workforce could work in this organization as long as they want to?
5.What percentage of this organization’s workforce has been laid off in the last 2 years?
6.What percentage of this organization’s work force has employment security?
7.How many rounds of layoffs has your organization undergone in the last 2 years? (R)
8.The values and beliefs of this organization are discussed in interviews with potential employees.
9.Only the best people are hired to work in this organization.
10.Employees of this organization are involved in the hiring of their peers.
11.What percentage of job applicants does your firm eventually hire? (R)
12.What percentage of job applicants undergo more than one interview before being hired?
13.What percentage of job applicants undergo more than two interviews before being hired?
14.Providing employees with training beyond that mandated by government regulations is a priority in this organization.
15.This organization subsidizes, assists or reimburses employees for training or courses taken outside of the workplace.
16.Employees in this organization receive additional compensation for training they get outside the organization.
17.What percentage of this organization’s front-line employees received training beyond that mandated by government regulations in the last 12 months?
18.What percentage of your organization’s supervisory or managerial employees received training beyond that mandated by government regulations in the last 12 months?
19.What is the average number of hours of training beyond that mandated by government regulations received by a front-line employee in the last 12 months?
20.What is the average number of hours of training beyond that mandated by government regulations received by a supervisory or managerial employee in the last 12 months?
21.The development of teams is an important element of this organization’s corporate strategy.
22.This organization supports team development and training.
23.Employee suggestions are implemented in full or in part within this organization.
24.Decision-making by non-managerial employees is encouraged in this organization.
25.What percentage of employees in your organization work in semi-autonomous groups (i.e.,groups with a high level of responsibility)?
26.What percentage of employees in your organization work in problem-solving teams (i.e., teams with responsibility over a narrow range of issues)?
27.The use of formal titles within this organization is enforced. (R)
28.Employees at different levels within this organization are encouraged to interact.
29.Some members of this organization have privileges that are unavailable to other members (e.g.:reserved parking and dining facilities). (R)
30.What percentage of the workforce is invited to company wide social events?
31.What is the highest annual salary (including bonuses) paid to a full-time employee in your organization?
32.What is the lowest annual salary (including bonuses) paid to a full-time employee in your organization?
33.The findings from employee surveys are communicated to members of this organization.
34.This organization keeps secrets from employees. (R)
35.Our competitors know more about this organization than our employees themselves do. (R)
36.Information about how well the organization is performing financially is shared with employees.
37.What percentage of the workforce is included in a formal information sharing program (e.g., a newsletter, emails)?
38.What percentage of the workforce is formally notified about how the organization is performing?
39.This organization pays above market wages.
40.The way in which employees in this organization are compensated encourages them to adopt a long-term focus.
41.What percentage of the workforce has access to company incentive plans, profit-sharing plans,and/or gain-sharing plans?
42.What percentage of the workforce is compensated (at least in part) based on their individual performance? (R)
43.What percentage of the workforce is compensated (at least in part) based on their performance within a group?
44.Leaders in this organization are focused on doing the right thing as well as on getting results.
45.Leaders in this organization encourage employees to look at problems and come up with their own solutions and suggestions.
46.Leaders in this organization listen to the concerns of employees.
47.Leaders in this organization express their confidence that the organization will achieve its goals.
48.Leaders in this organization encourage employees to express their ideas and opinions.
49.Leaders in this organization provide employees with continuous encouragement.
50.Fostering involvement in decision-making at all levels of this organization is an important element of the corporate strategy.
51.Many employees in this organization perform simple and repetitive tasks as part of their work. (R)
52.Providing employees with high quality jobs (i.e., jobs that are challenging, fulfilling, etc.) is a priority in this organization.
53.Employees of this organization are given lots of opportunity to decide how to do their work.
54.What percentage of the workforce works overtime hours? (R)
55.What percentage of non-supervisory employees make decisions regarding how they do their work?
56.What percentage of front-line employees in your organization make decisions regarding how they do their work (e.g.: decisions about workflow, scheduling)?
57.The measurement of an employee’s performance on the job is a priority in this organizpation.
58.The measurement of occupational safety is a priority in this organization.
59.This organization makes a point of keeping track of factors that it considers critical for success.
60.The measurement of turnover and absenteeism is a priority in this organization.
61.What percentage of the workforce completes attitude surveys on a regular basis?
62.What percentage of the workforce receives formal performance appraisals?
63.What percentage of the workforce completes surveys measuring employee morale (i.e.,satisfaction, trust in management, loyalty)?
注释：R表示该题需要反向计分。

计分方法

高绩效工作系统量表包括十个分量表总共63道题，其中:

职业安全分量表总共7道题，具体包括第1、2、3、4、5、6、7题；

招募甄选分量表总共6道题，具体包括第8、9、10、11、12、13题；

员工培训分量表总共7道题，具体包括第14、15、16、17、18、19、20题；

授权团队分量表总共6道题，具体包括第21、22、23、24、25、26题；

地位差别缩减分量表总共6道题，具体包括第27、28、29、30、31、32题；

信息共享分量表总共6道题，具体包括第33、34、35、36、37、38题；

薪酬决定分量表总共5道题，具体包括第39、40、41、42、43题；

变革型领导分量表总共6道题，具体包括第44、45、46、47、48、49题；

工作质量分量表总共7道题，具体包括第50、51、52、53、54、55、56题；

衡量分量表总共7道题，具体包括第57、58、59、60、61、62、63题。

可以计算量表所包括题目的总分或平均分。

量表出处

Zacharatos, A.(2001). An organization and employee level investigation of the relationship between high performance work systems and workplace safety.1-225.

参考文献

Bass,B.M..&Avoiio,B.J.(1995).Multifactor leadenhia auestionnaire for research.Palo Alto,CA:Mind Garden.

友情提醒

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