Employee ability 雇员能力

Kim, K. Y., Atwater, L., Patel, P. C., & Smither, J. W. (2016). Multisource feedback, human capital, and the financial performance of organizations. Journal of Applied Psychology, 101(11), 1569. Employees’ ability

   To measure employee ability, we considered both job capability and learning capability, two key abilities in the context of feedback

Individual employees were asked to rate the extent to which their organization’s human capital is competitive in terms of their job capability in eight functional areas (e.g., finance, production- line, management) using a 5-point scale (1 below domestic industry average, 5 world-class). To measure the organization- wide job capability, we aggregated employees’ answers on those eight questions to the organizational level. We calculated rwg and intraclass correlations (ICCs) to determine the appropriateness for aggregation: rwg was .97, ICC (1) was .26, and ICC (2) was .69, suggesting that there exists significant between-organization differences as well as high agreement among within-organization group members.

   Using a 4-point scale, individual employees also assessed the extent to which learning by self is effective in performing one’s duty and the extent to which learning from others is effective in performing one’s duty. To measure the organization-wide learning capability, we aggregated employees’ answers on those questions to the organizational level (rwg=.79, ICC [1] = .07, ICC [2] = .66). We created an additive index of employee ability by standardizing and summing the organization-wide job capability and the organization-wide learning capability so that the measure of employee ability represents two critical abilities in the context of MSF.
   Job capability 

1. The extent to which human capital of research and development department is competitive in terms of their job capability. 2. The extent to which human capital of sales and service department is competitive in terms of their job capability. 3. The extent to which human capital of engineering department is competitive in terms of their job capability. 4. The extent to which human capital of management department is competitive in terms of their job capability. 5. The extent to which human capital of production line is competitive in terms of their job capability. 6. The extent to which human capital of product development and planning department is competitive in terms of their job capability. 7. The extent to which human capital of finance and investment department is competitive in terms of their job capability. 8. The extent to which human capital of core professionals (e.g., lawyer and accountants) is competitive in terms of their job capability. Learning capability 1. The extent to which learning by self is effective in performing one’s duty. 2. The extent to which learning from others is effective in performing one’s duty.