查看“Relationship Quality Scale 关系质量量表”的源代码

== 简介 ==
Ying et al. (2016) 用关系质量来衡量组织间关系的绩效结果。关系质量是一个多维的结构，捕捉不同的，但相关的方面的关系(Palmatier et al., 2006)。关系质量的包括三个组成部分，即信任，承诺和满意度。

Ying et al. (2016) 等使用制造商（供应商）和分销商（买方）双方的匹配的调查数据。数据收集包括三个阶段。首先，他们进行了非结构化的个人访谈与11名高级管理人员，以建立一个了解人际关系和跨边界的相互作用，在制造商-分销商的关系。第二，他们开发了成对的问卷调查，为制造商和分销商的英语。英语版本被翻译成中文，然后回译成英文，与承认的跨文化差异的内涵的等效结构。最后，他们开始并与分销商的二元数据收集，并提供了900个全国性的分销商，由海尔集团提供。经过三轮的提醒（通过电话，通过初始和后续的电子邮件，以及面对面），收回314份问卷，其中251个是完整的。配对问卷，然后发送到指定的制造商，都是已由分销商选出的，并从251个制造商收到225份完整的问卷调查的整体回应率为25%。 

== 信度与效度 ==
信任关系部分内部一致性系数为0.91，因素载荷都 >0.8。

满意度关系部分内部一致性系数为0.93，因素载荷都 >0.8。

承诺关系部分内部一致性系数为R0.93，因素载荷都 >0.8。

== 量表 ==
请您根据自己的实际感受和体会，用下面15项描述对您所在的组织进行评价和判断，并在最符合的数字上划○。评价和判断的标准如下： 
1 非常不同意 2 不同意 3 不太确定  4 同意 5 非常同意

1.We believe that the supplier (buyer) will not make excessive requests of us.<br>
2.We believe in the supplier (buyer) as being sincere.<br>
3.We can have confidence that the supplier’s (buyer’s) future decisions and actions will not adversely affect us.<br>
4.When making important decisions, the supplier (buyer) cares about our welfare or interests.<br>
5.When it comes to things that are important to us, we can depend on the
supplier’s (buyer’s) support.<br>
6.The working relationship between our firm and the supplier (buyer) is characterized by feelings of friendliness.<br>
7.The supplier (buyer) expresses criticism tactfully.<br>
8.Interactions between our firm and the supplier (buyer) are characterized by mutual respect.<br>
9.The supplier (buyer) never leaves us in the dark about things we ought to know.<br>
10.The supplier (buyer) always explains to us the reasons for its company
policies.<br>
11.We intend to continue working with the supplier (buyer) because we
feel as if they are “part of family.”<br>
12.We would not replace the supplier (buyer), even if another supplier (buyer) made a better offer.<br>
13.Given the same business philosophy as the supplier (buyer), we feel we
ought to continue our relationship with the supplier (buyer).<br>
14.We have a strong sense of loyalty to the supplier (buyer), so we
continue to work with them.<br>
15.Given all the things we have done with the supplier (buyer) over the
years, we feel we ought to continue our relationship with the supplier (buyer).<br>

下载WORD版问卷：[[文件:Rqs.doc]]

== 计分方法 ==
关系质量量表分为三个分量表：

信任关系：共5道题，具体包括第1、2、3、4、5题。

满意度关系：共5道题，具体包括第6、7、8、9、10题。

承诺关系：共5道题，具体包括第11、12、13、14、15题。

== 量表出处 ==
Huang, Y., Luo, Y., Liu, Y., & Yang, Q. (2013). An investigation of interpersonal ties in interorganizational exchanges in emerging markets: a boundary-spanning perspective. Journal of Management, 109(4), 649-655.

[[category: 研究量表]][[category: 英文量表]]